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frequently asked questions
information updated as of
01 jun 2022
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What yarn is available for me?
I want to customize something.
We love supporting independent yarn suppliers. Therefore, some of the yarn you see featured on our social media is obtained in small batches and in limited stock.
If you see something you'd like, we suggest reaching out to us ASAP before it's gone.
When is your next Pop-Up?
All our Pop-Up events that we are participating in will be announced on our Instagram @crookedcrochetsg
What is the shipping fees like?
We offer Registered Mail at $5.50, tracking number will be emailed to you.
Can I Self - Collect my item?
If we're having an upcoming Pop-Up, you may choose to collect your items at our booth directly! Please contact us directly for arrangements.
How long do I have to wait until
my customized item is done?
Ready-Made Items will be mailed out the next working day. For customized items, do allow us a turnover time of between 5 to 10 days to handmake your order. Highly customized items might require a longer time depending on the complexity of your requests.
I've changed my mind.
Why can't I return it?
As each piece is entirely handmade, we do not accept exchanges or refunds once the item is out of our hands.
If you are experiencing problems with your item, please do drop us a text or email as each order is unique and will be treated as such.
How can I join your
Instagram Live Sales?
Instagram live sales are held sporadically and we do not have a set schedule as of yet.
Keep watching our Instagram stories and all announcements for Live Sales will be released on Instagram.
Remember that all sales on IG Live are final and non-exchangeable / refundable.
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